Refund policy

Our Commitment to Customer Satisfaction
At Humasha, our primary goal is to ensure your complete satisfaction. To provide you with an exceptional shopping experience, we have established fair and customer-friendly policies. These policies are designed to address your needs and ensure a seamless process for exchanges and returns. Below are the details:

Exchange Policy

We aim to make the exchange process as smooth as possible. Please review the following guidelines to ensure your eligibility:

Eligibility:

Exchanges are not applicable for items purchased on sale or at a discounted price.

Timeframe:

You have 14 calendar days from the date of delivery to request an exchange.

The exchange process may take up to 15 days from the moment we receive your returned item. In unforeseen circumstances, this timeline may be extended.

Packaging and Proof of Purchase:

The item must be in its original packaging with all tags attached.

A receipt or proof of purchase is required for all exchange requests.

Return Shipping:

Customers are responsible for the shipping costs of returning the item. These costs are non-refundable.

Case-by-Case Resolution:

To ensure fairness, all issues will be resolved on a case-by-case basis.

Right to Decline:

Humasha reserves the right to decline exchanges due to unavailability of the item, pricing errors, or payment issues.

Reporting Issues:

For any issues or malfunctions, please contact us at humaha525@gmail.com or WhatsApp: +92-329-5414547.

We are committed to providing you with a hassle-free experience. If you have any questions or need assistance, feel free to reach out to us. Thank you for choosing Humahsa!