Exchange Policy

Our Commitment to Customer Satisfaction
At Humaha, our primary goal is to ensure your complete satisfaction. To provide you with an exceptional shopping experience, we have established fair and customer-friendly policies that reflect our dedication to excellent service. Below are the details of our policies:

Exchanges

Our exchange policy is designed to address any issues you may encounter with your purchase. Please note the following conditions:

Exchanges are not applicable for items purchased on sale or at a discounted price.

Eligibility for Exchange:

The product does not match the specifications listed on the website.

The product is damaged or defective at the time of delivery.

Timeframe:

Exchanges are only permitted within 7 days of delivery, provided the product is defective, faulty, or does not match the original specifications.

You will need to provide photographic evidence of the defect or issue to support your claim.

Late Returns:

Items returned after the 7-day window will be shipped back to the customer at their expense.

Exchange Limitations:

The exchange process may take up to 15 days, with possible extensions in unforeseen circumstances.

Return Process:

Customers are responsible for returning the product via a traceable courier service at their own expense. Shipping costs are non-refundable.

Additional Notes:

Humasha reserves the right to limit or refuse exchanges due to item unavailability or customer misconduct.

For any issues or malfunctions, please report to humasha525@gmail.com.

 

Order Cancellation

Humasha reserves the right to cancel orders for reasons including:

Unavailability of the ordered item(s).

Pricing errors.

Incorrect or false contact/shipping details.

Delivery areas outside our coverage zone.

For further assistance, feel free to reach out to us at humasha525@gmail.com. We are here to help!