FAQ

Order and Delivery

1. How do I place an order?
You can place an order directly through our website or mobile app. Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

2. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other region-specific payment options. For more details, check the payment section during checkout.

3. Can I modify or cancel my order after placing it?
You can modify or cancel your order only if it has not yet been processed for shipping. Contact our customer support team immediately for assistance. Once the order is shipped, changes cannot be made.

4. How long does it take to process an order?
Orders are typically processed within 1-2 business days. During peak seasons or promotions, processing times may be slightly longer.

5. What are the delivery options available?
We offer standard and express delivery options. Standard delivery usually takes 3-7 business days, while express delivery takes 1-3 business days. Delivery times may vary depending on your location.

6. Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times and fees vary depending on the destination. Please check the shipping information during checkout for details.

7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website or app to view the status of your order.

8. What should I do if my order is delayed?
Delays can occur due to unforeseen circumstances such as weather, customs, or carrier issues. If your order is significantly delayed, please contact our customer support team for assistance.

9. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Provide photos of the issue, and we will arrange for a replacement or refund as per our return policy.

10. Can I change my delivery address after placing an order?
You can request a change of address only if your order has not been shipped. Contact our customer support team immediately to update your details. Once the order is shipped, address changes cannot be made.

11. Is there a minimum order amount for free shipping?
Yes, we offer free standard shipping on orders above a certain amount. The minimum order value and eligibility for free shipping may vary by region. Check our website or app for details.

12. What happens if I’m not available to receive my delivery?
If you’re unavailable, the delivery carrier will typically leave a notice with instructions for rescheduling or picking up your package from a nearby location. You can also provide special delivery instructions during checkout.

13. Do you offer same-day delivery?
Same-day delivery is available in select areas for eligible products. Check the delivery options during checkout to see if it’s available in your location.

14. How do I contact customer support for order and delivery issues?
You can reach our customer support team via email at humasha525@gmail.com, through our live chat feature on the website/app, or by calling our toll-free number. Our team is available 24/7 to assist you.

15. What is your return policy for delivered items?
We offer a 30-day return policy for most items. Items must be unused, in their original packaging, and accompanied by a proof of purchase. Please visit our Returns & Refunds page for more details.

For further assistance, feel free to contact us!